Abdullah Derguti, Water and Wastewater Works Association of Kosova

“Collaborative approach between SHUKOS and AKK in providing capacity development”

Adem Ahmetaj, Ministry of Economic Development, Kosova

“Investments in infrastructure of water sector by Kosovo budget”

Albana Skeja, Librazhd Prrenjas Water Supply & Sewerage Company, Albania

“Inter-municipal cooperation for shared water andsewerage services, the Librazhd and Prrenjas Case”

Albert Salltakaj, RWC “Hidroregjioni Jugor” Prizren, Kosova

“A maintenance management system and smartphone application to support rural operation and maintenance workflows”

Albulenë Salihu Beqiri, RWC Hidromorava, Gjilan, Kosova

“Towards quality and sustainable water and sewerage services for all, the case of the regional water company of Hidromorava, Gjilan”

Ana Kekezi, Agency for Water Supply, Sewerage and Waste Infrastructure, Albania

“The impact of communication in enhancing the trust of citizens and other stakeholders in the water sector, a case study in Albania”

Anita Krasniqi, Regional Water Company of Prishtina, Kosova

“Gender Balance Study by World Bank”

Aurora Hasanaj, Agency for Water Supply, Sewerage and Waste Infrastructure, Albania

“Test-Based Certification Program in Albania’s water supply and sewerage sector”

Argjent Hajra, Community Development Initiatives, Kosova;

Elmi Bublica, Lavdie Rexhepi, RWC Prishtina, Kosova

“The journey of establishing water source protection zones in Kosovo on the example of Lipjan Municipality”

Arlinda Gordani, Tirana Water Supply & Sewerage Company, Albania

“Gender Balance Assessment, an important approach to Human Resources Management”

Avni Caka, Regional Water Company “Gjakova”, Kosova

“Awareness raising of individuals on the normal functioning of the sewage system”

Balazs Kovacs, Hungarian Water Utility Association, Hungary

“Innovative solutions of the Hungarian water sector”

Bambos Charalambous, Hydrocontrol Ltd, Cyprus

“Use of proper KPIs for NRW planning and improvement”

Bashkim Halabaku, RWC Hidromorava Gjilan, SHUKOS, Kosova

Safete Isufi, Fatmir Murtezaj, RWC Prishtina, Kosova

“Asset Management advisory services for water supply and sewerage companies in Kosovo”

Belina Belortaja, Fran Marku, SHUKALB, Albania;

“Progress and challenges with the implementation of Asset Management in Albania”

Blerta Duro, Albanian Development Fund, Albania

“Water supply investments in rural areas in Albania”

Dardane Sadiku, Sokol Xhafa, Regional Water Company of Prishtina

“Major benefits from the Benchmarking”

Elisabeta Poci, Water Supply and Sewerage Association of Albania

“Joint Training Program”

Enikő Szabolcs, Budapest Waterworks, Hungary

“Comparison of nitrogen and phosphorus removal procedures at Budapest Waterworks”

Erdonita Humolli, Water and Wastewater Works Association of Kosova

“WWTP IDs in Kosova, Wastewater Treatment Plant mapping process and delivery of RCDN capacity development products”

Genc Berisha, E&A Engineering LLC, Kosova

“The use of SCADA system to improve your capabilities to monitor, control and optimize your water operations”

Jona Belshi, Cerrik Water Supply and Sewerage Company, Albania

“Integrated Asset Management – Cerrik Water Supply and Sewerage Company ”

Jovan Gjika, Agency for Water Supply, Sewerage and Waste Infrastructure, Albania

“Infrastructure investments in the water supply and sewerage sector in Albania”

József Tenyei, Budapest Waterworks, Hungary

“The present and the future of wastewater treatment maintenance. How can we prepare for the challenge of climate changing?”

Karina Zachodini, WYG International Consultant, United Kingdom

“Old Projects Never Die, They Simply Fade Away”

Katerina Charalambous, Hydrocontrol Ltd, Cyprus

“A holistic step by step approach for water utilities to optimize their NRW reduction activities”

Klaas Visscher, Yuniko Consultancy, Netherlands

“Prevention and Treatment of Industrial Waste Water”

Lulzim Pupovci, Regional Water Company of “Hidrodrini” Peja, Kosova

“Why we need energy efficiency”

Milica Tomic, Energy Regulatory Agency, Montenegro

“The role of the Regulatory Authority in the water and wastewater sector in Montenegro”

Mumin Morina, Technical Director, Regional Water Company “Hidromorava”, Gjilan, Kosova

“Presentation through photos”

Nadire Vitija, Water and Wastewater Works Association of Kosova

“The Utility Benchmarking Program, a tool to improve utility performance in Albania and Kosova”

Ndriçim Shani, Water Regulatory Authority, Albania

“Affordability as a basic criterion for the Water Regulatory Authority in setting the water price”

Oliver Nachevski, GIZ ORF MMS, North Macedonia

“Progress on the SEEAM project – Integrated Asset Management for Water Utilities in South-Eastern Europe”

Ornela Çuçi, Deputy Minister, Ministry of Tourism and Environment, Albania

“Graphic presentation of translation level and implementation of water directives”

Philip Weller, International Association of Water Supply Companies in Danube River Catchment Area, Austria

Water Security and Crisis Management Business Continuity Essentials for Disaster Management

Philip Weller, International Association of Water Supply Companies in Danube River Catchment Area, Austria

“IAWD and the Utility Benchmarking Program”

Pirro Cenko, Independent Consultant, Albania

“Water for all with affordable tariff, reduction of the amount of the electricity consumption in the water services running cost”

Sener Polat, Rädlinger primus line GmbH, Germany

“Trenchless rehabilitation of potable water mains”

Uwe GÜNZEL, COMPOWER GmbH, Germany

“Successful implementation of a customer service portal for the Albanian water utilities”

Valbona Paja, Shkodra Water Supply & Sewerage Company, Albania

“Performance improvement in the past years under Albania and Kosova Hub and participation in the Utility Benchmarking Program”

Valbona Paja, Shkodra Water Supply & Sewerage Company, Albania

“Challenges in improving the quality of services for the whole area of service, the Shkodra water supply & sewerage company case” water utilities”

Xhelal Ceka, Public Communal Enterprise Water Supply and Sewerage Tetovo, North Macedonia

“Role of the filtration station in the water supply system in Tetovo”

Xhelal Selmani, Water and Waste Regulatory Office, Kosova

“WWRO impact on improving water services in Kosova”