09 Nov 2023
14:30-15:30
Iliria Room
Technical Session 9: Customer Management
Moderator: Bashkim Kurti, RWC Mitrovica
Co-Moderator: Drita Laura Huseni, YWP Kosovo
Amir Rexha, Bashkim Halabaku, Regional Water Company Hidromorava, Gjilan Kosovo
“Customer Management Through GIS”
Edona Kraja, Shkodër Regional Water and Sewerage Company, Albania
“Customer perception in evaluating services and the effect on payment”
Petr Ingeduld, DHI Group, Czech Republic
“Best Practice Experience Adaptation Options for Balkan Region- Lessons Learned for Better Customer Management”
Discussion