Program
2023 BALKANS JOINT CONFERENCE AND EXHIBITION
SHUKALB and SHUKOS are pleased to invite you to join and participate in the Program of the 11th Balkans Joint Conference and Exhibition which will be held on 7 – 9 November, 2023 with a physical presence in Golem, Albania, at Grand Blue Fafa Resort. The theme of the Conference “Accelerating Change: Towards Safe, Reliable and Sustainable Services”, is inspired by World Water Day 2023 and is about accelerating change to solve the water and sanitation crisis and achieving the Sustainable Development Goal 6 (SDG 6) promising that everyone would have safe water supply and sanitation management by 2030.
The Conference Program allows for a broad range of topic areas covering from policy to technical, as well as management issues of the water sector. The conference provides a platform for discussion, where all participants can share their knowledge and experience in dealing with water sector issues.
Day 1
07 Nov 2023
Day 2
08 Nov 2023
Day 3
09 Nov 2023
Workshop on “Balkan-German Experiences in the Field of Wastewater Purification and Sewage Sludge Utilization. Legal Requirements, Technologies and Energy Efficiency”
Moderator: Matthias Worst, Bavarian Environment Agency (LfU)
This event is focused on the legal framework for water protection, recommendations for planning and the use of technology, as well as the experiences of a municipal company will be presented. The aim of the workshop is to share the German experience regarding the operation and management of urban wastewater treatment plants. The target group to participate in the workshop is managers and engineers who operate wastewater collection and treatment systems, as well as young water professionals in Albania and Kosovo.
(Open Activity by Registration)
Download Agenda
This event is focused on the legal framework for water protection, recommendations for planning and the use of technology, as well as the experiences of a municipal company will be presented. The aim of the workshop is to share the German experience regarding the operation and management of urban wastewater treatment plants. The target group to participate in the workshop is managers and engineers who operate wastewater collection and treatment systems, as well as young water professionals in Albania and Kosovo.
(Open Activity by Registration)
Download Agenda
Prof. Asoc Enkelejda Gjinali
Mathias Worst
Nadire Vitija
Regional Workshop of the Benchmarking Program for the Kosovo and Albania HUB
The workshop will bring together participating utilities on UBP Hub for Kosovo & Albania to share their benchmarking practices for improving performance and to summarize the results of the current cycle of the UBP. Each utility participating in the Benchmarking Program will discuss their progress and present the areas where they can and would improve. The UBP HUB will provide practical support in validation of the data and finalising their draft reports, in identifying gaps and opportunities for continuous improvement based on international standards and in comparing themselves with peers using the UBP.
(Closed Activity Only by Invitation)
(Closed Activity Only by Invitation)
Nadire Vitija
Valbona Paja
14:45 -16:30
Vjosa Room
Young Water Professionals Forum
The Young Water Professionals Forum will provide an open platform for final year University students and Young Water Professionals (less than 35 years old), who work in various institutions in the water and wastewater sector. Young Water Professionals are welcome to join the Forum at no cost and learn about ways to develop their careers in the water sector, including education and further education opportunities at MSc or even PhD.
(Open Activity)
Download Agenda
(Open Activity)
Download Agenda
15:00 - 17:00
Iliria Room
Joint Meeting with Stakeholders on Capacity Development in the Water and Sanitation Services Sector in Albania and Kosovo
The meeting organized jointly by the Water Supply and Sewerage Association of Albania (SHUKALB) and the Water Supply and Sewerage Association of Kosovo (SHUKOS) aims to facilitate the dialogue and ensure a better coordination among the stakeholders in the national level and regional level on capacity development measures carried out in the water and sanitation services sector in Albania and Kosovo.The meeting is organized in cooperation and with support from the project "Regional Capacity Development Network for Water and Sanitation Services (RCDN+)" and the Danube Learning Partnership, D-LeaP.
(Closed Activity only by Invitation)
(Closed Activity only by Invitation)
Rozarta Pura
Elisabeta Poçi
Erdonita Humolli
Launch of the Center of Excellence – Utility of the Future
Moderators: Karin Gallandat, Programme Manager, Swiss State Secretariat for Economic Affairs, Switzerland
Camilo Lombana Cordoba, Senior Water Supply and Sanitation Specialist, World Bank Group, USA
SH. S. Ruth Huber,Ambassador Extraordinary and Plenipotentiary, Swiss Embassy, Albania
"Relevance of the Water Sector and Why it is a Priority for Switzerland"
Winston Yu,Water Practice Manager for the Europe and Central Asia Region, World Bank, Austria
"Global Water Expertise and What the CoE is Bringing to the Region and What is Taking from It"
Camilo Lombana Cordoba, Senior Water Supply and Sanitation Specialist, World Bank Group, USA
"Presentation of the Center of Excellence"
Camilo Lombana Cordoba, Senior Water Supply and Sanitation Specialist, World Bank Group, USA
SH. S. Ruth Huber,Ambassador Extraordinary and Plenipotentiary, Swiss Embassy, Albania
"Relevance of the Water Sector and Why it is a Priority for Switzerland"
Winston Yu,Water Practice Manager for the Europe and Central Asia Region, World Bank, Austria
"Global Water Expertise and What the CoE is Bringing to the Region and What is Taking from It"
Camilo Lombana Cordoba, Senior Water Supply and Sanitation Specialist, World Bank Group, USA
"Presentation of the Center of Excellence"
Camilo Lombana
Karin Gallandat
Winston Yu
H.E. Ruth Huber
Official Welcome
Moderator: Dafina Syla, Spokesperson, Regional Water Company Gjakovë, Kosova
Jeton Shabani President, Water and Wastewater Works Association, Kosova Chief Executive Officer at Bifurkation Regional Water Company., Kosova
Petrit Tare, President, Water Supply and Sewerage Association, Albania Administrator, Korçë Regional Water and Sewerage Company, Albania
Jeton Shabani President, Water and Wastewater Works Association, Kosova Chief Executive Officer at Bifurkation Regional Water Company., Kosova
Petrit Tare, President, Water Supply and Sewerage Association, Albania Administrator, Korçë Regional Water and Sewerage Company, Albania
Dafina Syla
Petrit Tare
Jeton Shabani
Greeting Remarks
H.E. Albin Kurti, Prime Minister, The Republic of Kosovo, (TBC)
SH.T. Liburn Aliu, Vice Prime Minister; Minister, Ministry of Environment and Spatial Planning and Infrastructure, Kosovo (TBC)
H.E. Enkelejda Muçaj, Deputy Minister, Ministry of Infrastructure and Energy, Albania
SH.S. Ruth Huber, Ambassador Extraordinary and Plenipotentiary, Swiss Embassy, Albania
SH.T. Karl Bergner, Ambassador Extraordinary and Plenipotentiary, German Embassy, Albania (TBC)
SH.T. Liburn Aliu, Vice Prime Minister; Minister, Ministry of Environment and Spatial Planning and Infrastructure, Kosovo (TBC)
H.E. Enkelejda Muçaj, Deputy Minister, Ministry of Infrastructure and Energy, Albania
SH.S. Ruth Huber, Ambassador Extraordinary and Plenipotentiary, Swiss Embassy, Albania
SH.T. Karl Bergner, Ambassador Extraordinary and Plenipotentiary, German Embassy, Albania (TBC)
H.E. Karl Bergner
H.E. Ruth Huber
Enkelejda Muçaj
H.E. Albin Kurti
Liburn Aliu
19:00 - 19:20
Iliria Room
Recognition and Awards Ceremony (Albania and Kosova)
Board of Directors Award
Lifetime Service Award
Lifetime Service Award
19:20
Iliria Room
Official Opening of Exhibition
Cocktails in Exhibition Area
08:00-09:00
Registration
Registration at the Registration Desk
09:00-09:10
Opening
Elisabeta Poçi,Executive Director, Water Supply and Sewerage Association, Albania
Elisabeta Poçi
09:10-09:15
Greeting Remarks
Liburn Aliu Minister, Ministry of Environment and Spatial Planning and Infrastructure, Kosovo (TBC)
Liburn Aliu
09:15-09:30
Keynote Address
Gustavo Saltiel, Global Lead for Water Supply and Sanitation, World Bank, USA
Gustavo Saltiel
Plenary Session 1: Water Utilities as the Driving Force to Accelerate Universal Access towards SDG-6
Moderator: Camilo Lombana Cordoba, Senior Water Supply and Sanitation Specialist, World Bank Group, USA
Co-Moderator: Megi Marku, Young Water Professional, Center of Excellence - Utility of the Future, Albania
Klevis Jahaj, General Director, National Agency for Water Supply, Sewerage and Waste Infrastructure, Albania (TBC)
Baton Begolli, Water Policy Advisor, Inter-Ministerial Water Council, Office of the Prime Minister, Kosovo
Bojana Kalezic, Head of Communal Department, Ministry of Ecology, Spatial Planning and Urbanism, Montenegro
Marko Krneta, Head of Water Protection Department, Ministry of Agriculture, Water Management and Forestry, Republika Srpska, Bosnia and Herzegovina
Discussion
Co-Moderator: Megi Marku, Young Water Professional, Center of Excellence - Utility of the Future, Albania
Klevis Jahaj, General Director, National Agency for Water Supply, Sewerage and Waste Infrastructure, Albania (TBC)
Baton Begolli, Water Policy Advisor, Inter-Ministerial Water Council, Office of the Prime Minister, Kosovo
Bojana Kalezic, Head of Communal Department, Ministry of Ecology, Spatial Planning and Urbanism, Montenegro
Marko Krneta, Head of Water Protection Department, Ministry of Agriculture, Water Management and Forestry, Republika Srpska, Bosnia and Herzegovina
Discussion
Camilo Lombana
Megi Marku
Baton Begolli
Marko Krneta
Bojana Kalezic
Klevis Jahaj
10:30 - 11:00
Coffee Break close to Exhibition Area and Group Photo with all Participants in the Conference
Plenary Session 2: Pragmatic Approach to Dynamic and Action-Oriented Regulation
Moderator: Dr. Julián D. López-Murcia, Director, Nalanda Analytica, Colombia
Co-Moderator: Erdonita Humolli, Project Manager and Young Water Professional, Water and Wastewater Works Association, Kosovo
Dr. Julián D. López-Murcia, Director, Nalanda Analytica, Colombia
Christian Minelli, European Relations, ARERA and Head of WAREG Secretariat, Association of European Water Regulators, Italy
Ndriçim Shani, Chair of National Regulatory Commission, Water Regulatory Authority, Albania
Hajrie Morina, Director, Water Service Regulatory Authority, Kosovo
Shamil Rexhepi, Head of Unit for Economic Affairs, Energy and Water services Regulatory Commission, The Republic of North Macedonia
Discussion
Co-Moderator: Erdonita Humolli, Project Manager and Young Water Professional, Water and Wastewater Works Association, Kosovo
Dr. Julián D. López-Murcia, Director, Nalanda Analytica, Colombia
Christian Minelli, European Relations, ARERA and Head of WAREG Secretariat, Association of European Water Regulators, Italy
Ndriçim Shani, Chair of National Regulatory Commission, Water Regulatory Authority, Albania
Hajrie Morina, Director, Water Service Regulatory Authority, Kosovo
Shamil Rexhepi, Head of Unit for Economic Affairs, Energy and Water services Regulatory Commission, The Republic of North Macedonia
Discussion
Dr. Julián D. López-Murcia
Erdonita Humolli
Christian Minelli
Ndriçim Shani
Hajrie Morina
Shamil Rexhepi
Plenary Session 3: Workforce Challenges: Attracting, Retaining and Developing Top Staff and Young Water Professionals
Moderator: Karin Gallandat, Programme Manager, Swiss State Secretariat for Economic Affairs, Switzerland
Co-Moderator: Elsa Belba, Engineer and Young Water Professional, AKUM, Albania
Josh Newton, Independent Consultant on Global Water Political Processes, Founder, Josh's Water Jobs, USA
Pavle Donev, Head of the Project Regional Capacity Development Network for Water and Sanitation Services (RCDN), GIZ, North Macedonia
Walter Kling,President, International Association of Water Service Companies in the Danube River Catchment Area, Austria
Elisabeta Poçi, Executive Director, Water Supply and Sewerage Association, Albania
Albert Salltakaj, Chairman, Young Water Professionals, Regional Water Company Hidroregjioni Jugor, Prizren, Kosovo
Oltion Marko, Head of Environmental Engineering Department, Faculty of Civil Engineering, Polytechnic University of Tirana, Albania
Discussion
Co-Moderator: Elsa Belba, Engineer and Young Water Professional, AKUM, Albania
Josh Newton, Independent Consultant on Global Water Political Processes, Founder, Josh's Water Jobs, USA
Pavle Donev, Head of the Project Regional Capacity Development Network for Water and Sanitation Services (RCDN), GIZ, North Macedonia
Walter Kling,President, International Association of Water Service Companies in the Danube River Catchment Area, Austria
Elisabeta Poçi, Executive Director, Water Supply and Sewerage Association, Albania
Albert Salltakaj, Chairman, Young Water Professionals, Regional Water Company Hidroregjioni Jugor, Prizren, Kosovo
Oltion Marko, Head of Environmental Engineering Department, Faculty of Civil Engineering, Polytechnic University of Tirana, Albania
Discussion
Karin Gallandat
Josh Newton
Pavle Donev
Walter Kling
Albert Salltakaj
Elsa Belba
Elisabeta Poçi
Oltion Marko
13:05 -14:30
Lunch Break
14:30 -15:30
Iliria Room
Technical Session 1: Technical Management of Water Utilities I
Moderator: Jeton Shabani, RWC Bifurkacioni Ferizaj, Kosovo
Co-Moderator: Olta Lushaj YWP, Kosovo
Safete Isufi, Regional Water Company of Pristina, Kosovo
"Analysis of the Rehabilitation Plan of Assets on the EDAMS Platform in Pristina and Hidromorava Water Utilities"
Jetmir Jaha, Regional Water Company of Gjakova, Kosovo
"Engineering Planning and Service Area Digitization (GIS)"
Vangelis Balokas, IANIC S.A, Greece
"A Data-Driven Water Story: From the Source to the Citizen. The Case of Kos Island"
Thoma Koroveshi, Korçë Regional WSS Company, Albania
Tamás Huzsvár, DHI Group, Hungary
"Efficient Management Planning for Water Supply System: The Korça Case Study"
Discussion
Co-Moderator: Olta Lushaj YWP, Kosovo
Safete Isufi, Regional Water Company of Pristina, Kosovo
"Analysis of the Rehabilitation Plan of Assets on the EDAMS Platform in Pristina and Hidromorava Water Utilities"
Jetmir Jaha, Regional Water Company of Gjakova, Kosovo
"Engineering Planning and Service Area Digitization (GIS)"
Vangelis Balokas, IANIC S.A, Greece
"A Data-Driven Water Story: From the Source to the Citizen. The Case of Kos Island"
Thoma Koroveshi, Korçë Regional WSS Company, Albania
Tamás Huzsvár, DHI Group, Hungary
"Efficient Management Planning for Water Supply System: The Korça Case Study"
Discussion
Tamás Huzsvár
Olta Lushaj
Jeton Shabani
Safete Isufi
Jetmir Jaha
Vangelis Balokas
Thoma Koroveshi
Technical Session 2: Integrated Water Resources Management
Moderator: Raimund Mair, World Bank, Austria
Co-Moderator: Argjenta Kamberi, YWP, Kosovo
Lindita Troka, World Bank, Albania
"Water Security Diagnostic"
Thomas Waclavicek,
Fatlije Buza, RRBA, Ministry of Environment and Spatial Planning and Infrastructure, Kosovo
"River Basins Management Plans drafted by the River Basin Authority in Kosovo"
Discussion
Co-Moderator: Argjenta Kamberi, YWP, Kosovo
Lindita Troka, World Bank, Albania
"Water Security Diagnostic"
Thomas Waclavicek,
Fatlije Buza, RRBA, Ministry of Environment and Spatial Planning and Infrastructure, Kosovo
"River Basins Management Plans drafted by the River Basin Authority in Kosovo"
Discussion
Raimund Mair
Argjenta Kamberi
Thomas Waclavicek
Lindita Troka
Fatlije Buza
Technical Session 3: Technical Management of Water Utilities II
Moderator: Etleva Demiri, Water Regulatory Authority, Albania
Co-Moderator: Endi Biba,YWP, Albania
Pavel Mihaylov, Sofiyska Voda Operated by Veolia, Bulgaria
"Methodology of Assessment of Commercial Losses"
Sener Polat, Gebr. Röders AG, Germany
"Innovative Needle Felt Hoses for Trenchless Pipe Rehabilitation CIPP"
Pál Bartók, Budapest Water Works, Hungary
"SCADA – Information as Treasure and a Key to Efficiency"
Elisa Reggiani, Valvotubi Ind, Italy
“From Dams to Water Distribution Systems: Technical Requirements and Suitable Solutions”
Discussion
Co-Moderator: Endi Biba,YWP, Albania
Pavel Mihaylov, Sofiyska Voda Operated by Veolia, Bulgaria
"Methodology of Assessment of Commercial Losses"
Sener Polat, Gebr. Röders AG, Germany
"Innovative Needle Felt Hoses for Trenchless Pipe Rehabilitation CIPP"
Pál Bartók, Budapest Water Works, Hungary
"SCADA – Information as Treasure and a Key to Efficiency"
Elisa Reggiani, Valvotubi Ind, Italy
“From Dams to Water Distribution Systems: Technical Requirements and Suitable Solutions”
Discussion
Endi Biba
Pavel Mihaylov
Sener Polat
Pál Bartók
Elisa Reggiani
Etleva Demiri
15:35 -16:35
Teuta Room
Technical Session 4: Alignment with EU Acquis Communautaires
Moderator:Dri Cena, RWC Hidrodrini Pejë, Kosovo
Co-Moderator: Taulant Devolli, YWP, Kosovo
Massimo Gacci, Open Plan Consulting, Italy
"Directive Specific Implementation Plans and Sludge Strategy"
Afrim Lajçi, Office of the Prime Minister, Kosovo
"National Water Strategy in Kosovo: First Review for the period 2023-2027"
Burbuqe Latifi Nushi, National Institute for Public Health, Kosovo
"Alignment of Legislation with Drinking Water Directive for Conveying the Quality of Water for Human Consumption"
Lorik Lajci, Engineer, Kosovo
"Transposition of the European Water Directives in the Legislation of Kosovo"
Discussion
Co-Moderator: Taulant Devolli, YWP, Kosovo
Massimo Gacci, Open Plan Consulting, Italy
"Directive Specific Implementation Plans and Sludge Strategy"
Afrim Lajçi, Office of the Prime Minister, Kosovo
"National Water Strategy in Kosovo: First Review for the period 2023-2027"
Burbuqe Latifi Nushi, National Institute for Public Health, Kosovo
"Alignment of Legislation with Drinking Water Directive for Conveying the Quality of Water for Human Consumption"
Lorik Lajci, Engineer, Kosovo
"Transposition of the European Water Directives in the Legislation of Kosovo"
Discussion
Dri Cena
Taulant Devolli
Massimo Gacci
Lorik Lajçi
AFRIM LAJÇI
Burbuqe Nushi-Latifi
16:35:00
17:00 - 19:00
SOCIAL EVENT
Aqua Lounge Bar & Restaurant
08:30-09:30
09:00-09:05
Opening
Abdullah Dërguti, Executive Director, Water and Wastewater Works Association, Kosovo
Abdullah Derguti
09:05-09:10
Greeting Remarks
Artane Rizvanolli, Minister, Ministry of Economy, Kosovo (TBC)
H.E. Artane Rizvanolli
09:10-09:25
Keynote Address
Arne Gooss, Head of Municipal Infrastructure Division for South-East Europe and Turkey, KfW Development Bank, Germany
“Financings in the Water Sector in WB-Countries: The Approach of German Development Bank KfW”
“Financings in the Water Sector in WB-Countries: The Approach of German Development Bank KfW”
Arne Gooss
Plenary Session 4: Water and Sanitation Sector Financing
Moderator: Semira Kasimati, Chief Operating Officer, Valuadd Management Services, Albania
Co-Moderator: Bekim Juniku, SHUKOS, Kosovo
Flauers Shoshi, Deputy General Director, National Agency for Water Supply, Sewerage and Waste Infrastructure, Albania
Valon Prebreza, Director, Policy and Monitoring Unit for Public Enterprices, Ministry of Economy, Kosovo
Jochen Reik Engineer, Municipal Infrastructure Southeast Europe and Turkey, KfW Development Bank, Germany
Arsim Fetahu, General Director, Regional Water Company Pristina, Kosovo
Elton Kacidhja, Administrator, Tirana Water Supply and Sewerage Company, Albania
Adelina Farrici, Executive Director, Association for Local Autonomy, Albania
Discussion
Co-Moderator: Bekim Juniku, SHUKOS, Kosovo
Flauers Shoshi, Deputy General Director, National Agency for Water Supply, Sewerage and Waste Infrastructure, Albania
Valon Prebreza, Director, Policy and Monitoring Unit for Public Enterprices, Ministry of Economy, Kosovo
Jochen Reik Engineer, Municipal Infrastructure Southeast Europe and Turkey, KfW Development Bank, Germany
Arsim Fetahu, General Director, Regional Water Company Pristina, Kosovo
Elton Kacidhja, Administrator, Tirana Water Supply and Sewerage Company, Albania
Adelina Farrici, Executive Director, Association for Local Autonomy, Albania
Discussion
Semira Kasimati Vathi
Bekim Juniku
Flauers Shoshi
Valon Prebreza
Arsim Fetahu
Elton Kacidhja
Adelina Farrici
Jochen Reik
10:25-11:00
Coffee Break in the Exhibition Area
Technical Session 5: Regionalization of WSS Services: Challenges & Opportunities
Moderator: Jovan Gjika, AKUM, Albania
Co-Moderator: Euerda AsllaniYWP, Albania
Zef Maçi, Lezhe Regional Water and Sewerage Company, Albania
"Challenges and Successes for Lezhe Regional WSS Utility"
Frosela Filo, Korça Regional Water and Sewerage Company, Albania
"Perspectives on Challenges and Innovations: Insights from Korça Regional Water and Sewerage Company"
Rozarta Pura, Durrës Regional Water and Sewerage Company, Albania
"Regionalization of Services: The Effect of the Process on the Performance of the Operational Unit of Kavaja"
Lindita Troka, World Bank, Albania
"Joining Forces for Better Services? When, Why and How ? World Bank Methodology and Outcomes"
Discussion
Co-Moderator: Euerda AsllaniYWP, Albania
Zef Maçi, Lezhe Regional Water and Sewerage Company, Albania
"Challenges and Successes for Lezhe Regional WSS Utility"
Frosela Filo, Korça Regional Water and Sewerage Company, Albania
"Perspectives on Challenges and Innovations: Insights from Korça Regional Water and Sewerage Company"
Rozarta Pura, Durrës Regional Water and Sewerage Company, Albania
"Regionalization of Services: The Effect of the Process on the Performance of the Operational Unit of Kavaja"
Lindita Troka, World Bank, Albania
"Joining Forces for Better Services? When, Why and How ? World Bank Methodology and Outcomes"
Discussion
Jovan Gjika
Euerda Asllani
Zef Maçi
Lindita Troka
Rozarta Pura
Frosela Filo
11:00-12:00
Teuta Room
Technical Session 6: Open Knowledge and Innovation on Water Utilities
Moderator: Federico Perez Penalosa, World Bank, USA
Moderator: Arbana Kola, Center of Excellence - UoF, Albania
Federico Perez Penalosa, World Bank, USA
"UoF Center of Excellence - Knowledge, Innovation and Collaboration Hub"
Sven Schlumpberger, World Bank, USA
"UoF Innovation Challenge 2023"
Lyubomir Filipov, Sofiyska Voda Operated by Veolia, Bulgaria
"Roadmap to Create an Innovation Department/Team in Water Utilities"
Radoslav Russev, IAWD, Austria
"Innovation in the Danube Region – Experiences from the Utility Management Training"
Discussion
Moderator: Arbana Kola, Center of Excellence - UoF, Albania
Federico Perez Penalosa, World Bank, USA
"UoF Center of Excellence - Knowledge, Innovation and Collaboration Hub"
Sven Schlumpberger, World Bank, USA
"UoF Innovation Challenge 2023"
Lyubomir Filipov, Sofiyska Voda Operated by Veolia, Bulgaria
"Roadmap to Create an Innovation Department/Team in Water Utilities"
Radoslav Russev, IAWD, Austria
"Innovation in the Danube Region – Experiences from the Utility Management Training"
Discussion
Federico Perez Penalosa
Lyubomir Filipov
Sven Schlumpberger
Arbana Kola
Radoslav Russev
Technical Session 7: Regulatory Aspects
Moderator: Valbona Paja, Shkodra Regional Water Supply and Sewerage Company, Albania
Co-Moderator: Redon Katroshi,YWP, Albania
Behxhet Bala, Water Services Regulatory Authority, Kosovo
"Handling Consumer Complaints about Water Services in Kosovo"
Ndriçim Shani, Water Regulatory Authority, Albania
"Depreciation of Assets as a Justified Cost for Water Tariffs"
Adem Ahmetaj, Ministry of Economy, Kosovo
"Financial Management of Companies, Funding Sources and Subsidy Policy"
Dr. Julián D. López-Murcia,, Nalanda Analytica, Colombia
"International Best Practice"
Discussion
Co-Moderator: Redon Katroshi,YWP, Albania
Behxhet Bala, Water Services Regulatory Authority, Kosovo
"Handling Consumer Complaints about Water Services in Kosovo"
Ndriçim Shani, Water Regulatory Authority, Albania
"Depreciation of Assets as a Justified Cost for Water Tariffs"
Adem Ahmetaj, Ministry of Economy, Kosovo
"Financial Management of Companies, Funding Sources and Subsidy Policy"
Dr. Julián D. López-Murcia,, Nalanda Analytica, Colombia
"International Best Practice"
Discussion
Redon Katroshi
Dr. Julián D. López-Murcia
Behxhet Bala
ADEM AHMETAJ
Ndriçim Shani
Valbona Paja
Technical Session 8: Wastewater Management I
Moderator: Prof. Asoc. Enkelejda Gjinali, Polytechnic University of Tirana, Albania
Co-Moderator: Celestina Dajlani, Gjirokastër Regional WSS Company, Albania
Aleks Andoni, Korçë Regional Water and Sewerage Company, Albania
"Experimental Practice of the Use of Generated Sludge in Agriculture from Korça Wastewater Treatment Plan"
Egzona Bejtullahu, YWP, Kosovo
"Design of Experiment Analysis for Assessing Parameter Influence on Disinfection of Effluent in SBR and AST Treatment Systems"
Fjolla Lasku, Regional Water Company of Gjakova, Kosovo
"Sludge Management Plan at Gjakova Wastewater Treatment Plant"
Discussion
Co-Moderator: Celestina Dajlani, Gjirokastër Regional WSS Company, Albania
Aleks Andoni, Korçë Regional Water and Sewerage Company, Albania
"Experimental Practice of the Use of Generated Sludge in Agriculture from Korça Wastewater Treatment Plan"
Egzona Bejtullahu, YWP, Kosovo
"Design of Experiment Analysis for Assessing Parameter Influence on Disinfection of Effluent in SBR and AST Treatment Systems"
Fjolla Lasku, Regional Water Company of Gjakova, Kosovo
"Sludge Management Plan at Gjakova Wastewater Treatment Plant"
Discussion
Prof. Asoc Enkelejda Gjinali
Celestina Dajlani
Aleks Andoni
Fjolla Lasku
Egzona Bejtullahu
13:05-14:30
Lunch Break
14:30-15:30
Iliria Room
Technical Session 9: Customer Management
Moderator: Bashkim Kurti,RWC Mitrovica
Co-Moderator: Drita Laura Huseni, YWP, Kosovo
Amir Rexha, Bashkim Halabaku, Regional Water Company Hidromorava, Gjilan Kosovo
"Customer Management Through GIS"
Edona Kraja, Shkodër Regional Water and Sewerage Company, Albania
"Customer perception in evaluating services and the effect on payment"
Petr Ingeduld, DHI Group, Czech Republic
"Best Practice Experience Adaptation Options for Balkan Region- Lessons Learned for Better Customer Management"
Discussion
Co-Moderator: Drita Laura Huseni, YWP, Kosovo
Amir Rexha, Bashkim Halabaku, Regional Water Company Hidromorava, Gjilan Kosovo
"Customer Management Through GIS"
Edona Kraja, Shkodër Regional Water and Sewerage Company, Albania
"Customer perception in evaluating services and the effect on payment"
Petr Ingeduld, DHI Group, Czech Republic
"Best Practice Experience Adaptation Options for Balkan Region- Lessons Learned for Better Customer Management"
Discussion
Drita Laura Huseni
Bashkim Kurti
Bashkim Halabaku
Amir Rexha
Edona Kraja
PETR INGEDULD
Technical Session 10: Wastewater Management II
Moderator: Hasan Krasniqi, RWC Gjakova, Kosovo
Co-Moderator: Fjolla Lasku YWP, Kosovo
Ervin Buçpapaj, Sachsen Wasser GmbH, Kosovo
"Optimization of the Centrifuge for Sludge Dewatering in Peja Wastewater Treatment Plant"
Avni Caka, Regional Water Company of Gjakova, Kosovo
"Rehabilitation of the Sewage Network with no Digging: Practice and Experience"
Roemer Goossensen, Noah Water Solutions, Belgium
"The Development of an Electrochemical Decentral Household Treatment Unit"
Discussion
Co-Moderator: Fjolla Lasku YWP, Kosovo
Ervin Buçpapaj, Sachsen Wasser GmbH, Kosovo
"Optimization of the Centrifuge for Sludge Dewatering in Peja Wastewater Treatment Plant"
Avni Caka, Regional Water Company of Gjakova, Kosovo
"Rehabilitation of the Sewage Network with no Digging: Practice and Experience"
Roemer Goossensen, Noah Water Solutions, Belgium
"The Development of an Electrochemical Decentral Household Treatment Unit"
Discussion
Hasan Krasniqi
Ervin Buçpapaj
Avni Caka
Fjolla Lasku
Roemer Goossensen
15:30- 15:40
Closing Session of the Conference
Elisabeta Poçi, Executive Director, Water Supply and Sewerage Association, Albania
Nadire Vitija, Training and Professional Development Manager, Water and Wastewater Works Association, Kosovo
Co-Moderators: Takeaway Points from all the Sessions of the Conference
Nadire Vitija, Training and Professional Development Manager, Water and Wastewater Works Association, Kosovo
Co-Moderators: Takeaway Points from all the Sessions of the Conference
Elisabeta Poçi
Nadire Vitija